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The challenges faced by the back-end as well as front end team are multiplying vigorously as new devices, products and technology are flooding in the market on daily basis. This gives rise to several questions :
  • How does the support team keep pace with new developments?
  • Are they up selling and cross selling the right kind of products?
  • Can they afford to upset the customer with their ignorance?

The flood of devices like Mobile phones, PDAs, Notebooks, Data Cards, Dongles have aggravated the problem for the Mobile Operators, MVNO’s to help the subscribers set up and use these new services on their phones. The bigger challenge is for the contact center agents and front end sales team to resolve customer issue at the first go. It is important to hand hold these support teams over each of the technical obstacles and help end users explore the devices to the maximum possible potential.

LearnMax offers most comprehensive training framework, designed to enhance the uptake of information and apply it in the most revenue enhancing manner.

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